The duration of the commercial warranty offered by the seller is 2 years from the date of purchase for SEIKO, GRAND SEIKO and CREDOR watches from the seikoboutique.eu site.
We only offer warranties for products purchased on the website www.seikoboutique.eu, for all other products, please contact your nearest retailer. You can find a list of SEIKO authorised dealers here: https://www.seiko.fr/nos-revendeurs-agrees
To claim under the warranty, please contact our customer service department at 03 81 54 24 99 for a preliminary diagnosis. Depending on the circumstances, a return form will be sent to you by e-mail as well as a postage label, the cost of which is covered by SEIKO WATCH EUROPE. The warranty card received with your product as well as the copy of the purchase invoice from the site must be included in the package. Once we receive the product under warranty, our repair department will check it and repair or exchange it.
If the repair is not covered under the warranty, please contact our customer service first on 01 81 93 48 52 for a preliminary diagnosis. Depending on the circumstances, a return form will be sent to you by e-mail. Shipping costs will be your responsibility. The warranty card received with your product, the copy of the purchase invoice on the site (downloadable from the site in the section "MY ACCOUNT / HISTORY AND DETAILS OF MY ORDERS") as well as the repair form must be enclosed and sent to:
SEIKO WATCH EUROPE
After-sales service site seikoboutique.eu
27-29 rue des Poissonniers,
We will send you a quote before we take any action. If you do not accept the quote, the product will be returned to you and the return costs will be at your expense. The shipment will be sent cash on delivery. If you do not wish your product to be returned, SEIKO WATCH EUROPE will destroy it in accordance with current legislation. If you do accept the quote, after it has been replaced or repaired, the product will be sent cash-on-delivery at your expense.
This warranty covers the case, movement, dial, hands and any metal strap, it does not cover the glass, the battery, straps made of any material other than metal, and scratches caused by normal use. Likewise, damage caused by natural disasters, such as earthquakes and floods, is not covered. If the watch is marked “WATER RESISTANT” on the back of its case, this warranty covers damage caused by water infiltration. Please refer to the instruction booklet to know the product's level of water resistance or intended use, or check below:
3-bar water resistance: If the words "WATER RESISTANT" appear on the back of the case, the watch has been designed and manufactured to withstand up to 3 bars, such as accidental contact with water, splashing or rain, but it is not suitable for swimming or diving.
5-bar water resistance: If the words “WATER RESISTANT 5 BAR” are written on the back of the case, your watch is designed and manufactured to withstand up to 5 bars and is suitable for swimming, sailing and showering.
10-bar water resistance: If the words "WATER RESISTANT 10 BAR", "WATER RESISTANT 15 BAR" or "WATER RESISTANT 20 BAR" are written on the back of the case, your watch is designed and manufactured to withstand up to 10/15/20 bar and is suitable for bathing and shallow diving, but not for scuba diving. For this type of diving, we recommend using the professional SEIKO diver's watch from the "DIVER'S WATCH" series, "DIVER'S 200M" to "DIVER'S 1000M" diver's watch.
If during the warranty period the item has been tampered with and damaged by anyone other than an official SEIKO agent, this warranty will not apply.
Independently of the warranty thus granted, the Company remains liable for defects in the conformity of the goods with the contract and for redhibitory defects under the conditions provided for in Articles 1641 to 1649 of the French Civil Code.
Article 1641 of the French Civil Code: The seller is bound by the guarantee in respect of hidden defects of the item sold which make it unfit for the use for which it is intended, or which reduce such use so much that the buyer would not have acquired the same, or would have paid only a lesser price, had they been aware of them.
Article 1648 of the French Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
Article L211-4 of the French Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery.
He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation where this was their responsibility under the contract or was carried out under their responsibility.
Article L211-5 of the French Consumer Code: To comply with the contract, the goods must:
1. Be suitable for the use usually expected of a similar item and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can reasonably expect given the statements made by the seller, manufacturer or their representative, in particular in terms of advertising or labelling;
2. Or present the characteristics mutually agreed between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L211-12 of the French Consumer Code: Action resulting from a lack of conformity is time limited to two years from delivery of the goods.