Products purchased on the website can only be delivered in mainland France, Corsica and Monaco.
The Company is responsible for the choice of carrier for all purchases made on the website.
Delivery is free of charge for orders over €50 including VAT.
Delivery costs amount to €6 VAT incl. for all orders under €50 VAT incl.
Express delivery costs €15 for all orders under €700 including VAT.
Delivery costs to a Pick-up point stand at €6 including tax for any order under €50 including tax.
Items will be shipped to the delivery address indicated during the checkout process.
It is agreed that the articles can only be delivered:
- to the customer's primary place of residence, which must be in mainland France, Corsica or Monaco;
- to the delivery address indicated by the customer when placing the order, bearing in mind that the stated address must correspond to the primary place of residence of a third party beneficiary chosen by the customer and who primarily resides in mainland France, Corsica or Monaco or, failing that, to the address of the company where he/she works, provided that this is located in mainland France, Corsica or Monaco;
- or to a UPS Pick-up point, selected by the customer;
In any case, delivery cannot be made to hotels or a PO box address.
In this regard, the customer agrees to provide the exact delivery address and any other additional information (telephone number and mobile phone number) when confirming the order, so that the goods can be delivered correctly.
The Company will not be held responsible if the delivery address given when the order was placed is incorrect or incomplete.
Delivery will be subject to receiving the customer's signature.
The customer must present proof of identity to receive the goods.
The items will be delivered after the order amount has been paid, more specifically, after the customer's bank account or Paypal account has been debited and the funds corresponding to the order total have been credited to the account of SEIKO WATCH EUROPE.
The customer can enjoy standard delivery by UPS within an average of 2 (two) to 3 (three) working days in mainland France, Corsica and Monaco, starting from the working day after the email confirming that the carrier has taken charge of the package (non-contractual duration for information purposes only).
In accordance with the provisions of article L.138-1 and subsequent articles of the Consumer Code, the delivery of the ordered articles will occur:
- either within 30 days, at the latest, following payment confirmation of the order on the website, subject to full payment of the price.
- or, in the event of the article being temporarily unavailable, within the timeframe previously notified to the customer by email or telephone and agreed to by the customer.
If the package appears to be damaged upon delivery, the customer must open it in the presence of the carrier in order to inspect the condition of the item, notify the carrier of any concerns, specifically on the delivery slip, confirm these concerns by registered letter within 3 days following the delivery of the package and inform the Company by email at firstname.lastname@example.org.
Non-compliance with the procedure or acceptance of the order as it stands excludes all claims against Seiko.
The Seller agrees to do its best to deliver the products ordered by the Customer within the timeframes specified above.
These times are given as an indication.
However, if the Products ordered have not been delivered within 30 days following the estimated delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in Articles L 138-2 and L 138-3 of the Consumer Code.
Any sum paid by the Client will then be returned within fourteen days at the latest following the cancellation of the contract, excluding any compensation or deductions.
CLICK & COLLECT
Click & Collect, available with no minimum spend, offers the possibility to pick up an order placed on the Internet in any of the SEIKO WATCH EUROPE boutiques chosen from the list.
As soon as the order is received, our teams will contact the customer to confirm the availability of the product within a maximum of 24 hours from Monday to Friday and 48 hours for an order placed at the weekend.
If the product is not available in the boutique, SEIKO WATCH EUROPE will refund the customer via the payment method used to place the order on the seikoboutique.fr website.
The customer can make an appointment to collect the order from a selected boutique on the seikoboutique.fr website.
All you have to do is present yourself at the boutique with your order number and proof of identity.
If the documents are not presented or do not correspond to the information provided with the order, SEIKO WATCH EUROPE reserves the right to cancel the sale.
The Customer must arrive on the chosen day and within the selected time slot.
If the delivery of the goods to the Customer is not possible or was not possible due to the Customer's own fault, the Customer will be contacted by telephone to agree on a new delivery time.
Right of withdrawal
Please refer to article 11 "Right of withdrawal and return" of SEIKO WATCH EUROPE.
With Click & Collect, the Customer may return the item to the shop where the order was collected in accordance with article 11 of SEIKO WATCH EUROPE.