14-Day Return Policy
We are confident that you will be satisfied with your order. However, if for any reason you are considering a return, we would like to explain our return policy to you.
You have a legal right to cancel your order within 14 days. During this period, you can return the merchandise to us without any issues.
Please note that we can only accept returns of products that are unworn, in their original packaging, and in their original size. Any promotional gifts and the warranty card must also be included. We will only accept returns if the product shows no scratches or signs of wear and is complete. Every returned watch undergoes a thorough quality inspection by our expert watchmaker. If the product does not meet these conditions, we will unfortunately have to refuse the return and send it back to you without refunding the purchase price.
For watches where the strap length has been adjusted, our return policy applies only if the adjustment was performed by Seiko Germany (Branch of Seiko Watch Europe S.A.S.) itself. Adjustments made by third-party providers cannot be returned.
Step 1 - Log in to your customer account and select the “Order History and Details” menu item.
Step 2 - Select the order for which you wish to return one or more items, and submit the request.
Step 3 - Print the label and send the item back.
Our customer service team will send you a label so you can return the item. Print it out, pack the return properly, and drop it off at a DHL location of your choice. Be sure to ask for a receipt for the return.
Step 4 - Get your money back.
Once we receive the return, we will inspect the returned merchandise within 14 days and then refund the purchase price to you.
If you ordered the item as a guest, please send us an email at [email protected] with your return request. We will respond immediately.