The following T&Cs apply to all product orders of the brand "SEIKO" (hereinafter "SEIKO products") in our online shop by consumers and entrepreneurs.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial activity, nor to his or her independent professional activity.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his or her commercial or independent professional activity.

In the relationship with entrepreneurs, these T&Cs shall also apply to future contracts and business relationships without it being necessary to refer to this again separately. Any conflicting general terms and conditions used by the entrepreneur shall not be valid. Their inclusion is expressly contradicted. They shall only become part of the contract if SEIKO has expressly agreed to this.



The contractual partner for all orders is:

SEIKO Germany, Branch of Seiko Watch Europe S.A.S.

Siemensring 44m

47877 Willich

Branch of Seiko Watch Europe S.A.S. with registered office in Neuilly-Sur-Seine, France;

Registered with the Registre du Commerce et des Sociétés de Nanterre, 402759047

Phone: +49 (0) 2154/943701

Fax: +49 (0) 214/412535

Email: [email protected]

Register Court: Krefeld Local Court, HRB 19319

Tax no.: 102/5871/1814

Tax identification number: DE354930727

Managing Director (Board members authorised to represent the Company):

Isabelle Couturet

Contact: [email protected]



The original contractual language is German.

The presentation of our products and their descriptions in the online shop do not constitute a legally binding offer.

3.3 The ordering process is as follows:

You can first take a closer look at the desired products without obligation by clicking on the product name or the product image and place them in the shopping basket without obligation [button: add to shopping basket].

If you want to buy the product(s), select the next step by clicking the [checkout] button. You can then choose to set up a customer account or continue the order as a guest. If you have set up a customer account, you can log in directly to your customer account.

Next, select the desired payment method. You choose to pay by SEPA direct debit, credit card, PayPal or purchase on account.

You can change your details and/or delete them from the shopping basket at any time before submitting your binding order.

By clicking the button [confirm order] you will place a binding order for the goods in the shopping basket and complete the ordering process. You hereby submit a binding offer to conclude the purchase contract.

After submitting the order, you will receive an automated email as confirmation of receipt of your order. This does not constitute acceptance of your offer.

The purchase contract is concluded - depending on the selected payment method - as follows:


SEPA direct debit:

If you select payment by SEPA direct debit by providing and confirming your bank details during the ordering process, the invoice amount will be debited from your bank account no earlier than 5 days after the invoice date. We will inform you of this by email at the latest one day before the direct debit. The purchase contract is concluded with our confirmation of dispatch.


Credit card

By sending the binding order, you simultaneously transmit your credit card details. Upon completion of the legitimation process as a legitimate cardholder, we will request the credit card company to initiate the payment transactions. The contract will then be concluded.



During the ordering process you will be redirected to the website of the online provider PayPal. There you enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transactions. The purchase contract is then concluded.


Purchase on account

When purchasing on account, we assign our purchase price claim against you to PayPal PLUS. This means that in this case you can only pay PayPal PLUS with debt-discharging effect. We are of course responsible for general customer enquiries (e.g. about the goods, delivery time, dispatch etc.), returns, complaints, declarations of revocation and returns. The payment deadline is fourteen days after receipt of the goods. The purchase contract is concluded with the confirmation of dispatch of the goods.


For the purpose of payment processing, the data necessary for processing the payment transaction, namely your first and last name, street, house number, postcode, place of residence, telephone number and the specified payment information) as well as the data related to your order will be passed on to PayPal PLUS. You can find more details about the privacy policy of PayPal PLUS in their privacy policy under the following link:



The contractual text will be stored by us. We will send you all order data and our T&Cs by email. You can view, download and print these T&Cs at any time on this page.

Following the confirmation of dispatch sent by email, you will receive the invoice as an attachment in PDF format. You agree to this method of electronic transmission of the invoice unless you expressly request that it be sent to you in paper form after receiving it electronically.



Delivery is made free of charge by the shipping service provider GLS used by us.

The delivery time within Germany is usually 3-5 working days.

As soon as the package has been handed over to the shipping service provider, you will receive an email informing you that the delivery has been sent. From this point on, you will receive automated emails from GLS informing you of the status of your delivery.

Should there be any delays in the processing of your order, we will inform you immediately. Even if the product is no longer available and/or there are delivery problems, we will inform you immediately and refund any payments already made.



The prices stated on the product pages include the statutory value added tax as well as any customs duties and other price components.



The goods remain our property until payment has been made in full.



The statutory provisions of the German Civil Code (BGB) on liability for defects as well as the Product Liability Act (Produkthaftungsgesetz) as amended from time to time shall apply.

In addition, the Seiko guarantees apply. You can view the warranty conditions on the special information pages in the online shop. These are also enclosed with the product.


The statutory claims for defects to which you are entitled shall not be affected by any additional guarantees granted.



When purchasing any Seiko product, you have a statutory right of withdrawal in accordance with the following instructions:


Cancellation policy

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or, in the case of contracts for delivery in several partial consignments or pieces, the last partial consignment. In order to exercise your right of withdrawal, you must inform SEIKO Germany, Branch of Seiko Watch Europe S.A.S., Siemensring 44 m,47877 Willich, phone: +49 (0) 2154/94301, fax: +49 (0) 2154/412 535, email: [email protected] by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose. However, this is not mandatory. You can also fill in and submit the sample cancellation form or another clear declaration electronically via the contact form on our website. If you make use of this option, we will send you confirmation of receipt of such withdrawal without delay (e.g. by e-mail).

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the end of the cancellation period.


Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery specified by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We will bear the costs of returning the goods if you use the return label provided by us for a return initiated within Germany. Otherwise, the return costs are to be borne by you. You only have to pay for any loss in value if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.




If you wish to cancel the contract, please complete this form and return it to Seiko Germany, Branch of Seiko Watch Europe S.A.S., Siemensring 44 m, 47877 Willich, Phone: +49 (0)2154/943 701, Fax: +49 (0) 2154/412 535, email: [email protected].

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

ordered on (*)

received on (*)

Name of the consumer(s)

Address of the consumer(s)


Delete as applicable


Additional information when exercising the right of withdrawal

In the event of a return of goods, please use the returns label, which you can print out online via your customer account.

If possible, the watch should be returned in its original packaging and label (on the watch). Use protective outer packaging if necessary. If you no longer have the original packaging, provide adequate protection against transport damage with suitable packaging to avoid damage due to inadequate packaging.

The clock must be in its original condition. No repairs or modifications may have been made. The warranty card must also be returned.


We would like to point out that as a consumer you can use the online dispute resolution (ODR) platform set up by the European Commission without having to go to court. You can find the European Online Dispute Resolution Platform here: .

We are not prepared to participate in an out-of-court dispute resolution procedure before a consumer arbitration board in accordance with the Consumer Dispute Resolution Act.



German law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship shall be our registered office in Willich.


Status: January 2023